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First point of call for the so called "end user" is always the place that they bought the product from. The shop then takes the warranty issue up with the distributor, who in turn takes it up with the manufacturer.
This is the way of warranty. A customer of ours has a Ridley frame with problems (we don't sell Ridley) and he contacted Ridley direct for a warranty claim. They said fine, but take it back to where you bought it first.
t_w
In a scene that could feature notthenineoclocknews velo said
"It has nothing to do with us"
Take it up with the bike shop
Bike shop is now covering the warranty and rebuild so great news 😡