Giro Empire shoes

Anyone know the reasoning behind giro having a massive delay for their heel replacement.

So far we have a 2 month wait.

I've been waiting since September last year. I was initially told January, then April, then each month it gets pushed back to the next month.

I had someone at Zyro check their warranties department for me and they didn't have any either.

I ended up buying a new pair of shoes.