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I'll wait till you come back, spear you with it, then run away into the sunset cackling with insanity.
It's not the customers that concern me to be honest, it's the companies ethos and lack of knowledge in regards to what can, or can't be repaired in house.
You're bang on though. Better a specialist then refusal. Though I have no qualms recommending an LBS for work that I can't actually do. Specialist road = Condor, Dirt = Soho bikes, Wheels = SBC.
Chak
I'll pop in next time my Lefty needs some work then.
Let's see how that goes!
There are some bike parts that just can't be serviced by regular bike mechanics regardless of cytech level and whatnot - Hub gears, Sus forks, (some) disc brakes being prime examples.
Agree that some customers can't understand that, but hey, 'we'll post it to a specialist and deal with the hassle' is better than 'take it someplace else, sorry'?