Evans Cycles

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Howard in reply to @Chak

My reasoning totally didn't compute when I said that'd I'd never worked on a Rohloff, which is a complex piece of kit I don't want to fuck up. so I'd rather recommend them they go elsewhere.

Give them a price for removal and posting of wheel to the specialist?

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Chak in reply to @Howard

Generally doesn't go down well. We have "24hr turn around" plastered everywhere and people do come in expecting it for...well...pretty much everything. Being realistic and frank with customers tends to help, but I can't speak for other stores.

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Howard in reply to @Chak

We have "24hr turn around" plastered everywhere

I'll pop in next time my Lefty needs some work then.

Let's see how that goes!

There are some bike parts that just can't be serviced by regular bike mechanics regardless of cytech level and whatnot - Hub gears, Sus forks, (some) disc brakes being prime examples.

Agree that some customers can't understand that, but hey, 'we'll post it to a specialist and deal with the hassle' is better than 'take it someplace else, sorry'?

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