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  • There's a collective push to 'accept' every repair from on high which gets particularly grating when 1 of 2 things happen. Lack of tools, or lack of training.
    I've actually gotten in shit for refusing to work on something I was unsure about. My reasoning totally didn't compute when I said that'd I'd never worked on a Rohloff, which is a complex piece of kit I don't want to fuck up. so I'd rather recommend them they go elsewhere.
    Cue disciplinary for not following guidelines.
    And the spam is automatically selected on screen, you have to physically action it off. Hurts every time I see it.

  • My reasoning totally didn't compute when I said that'd I'd never worked on a Rohloff, which is a complex piece of kit I don't want to fuck up. so I'd rather recommend them they go elsewhere.

    Give them a price for removal and posting of wheel to the specialist?

  • Generally doesn't go down well. We have "24hr turn around" plastered everywhere and people do come in expecting it for...well...pretty much everything. Being realistic and frank with customers tends to help, but I can't speak for other stores.

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