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Some sound advice here, I'm far to nice haha it's my downfall.
Howeverrrrr, guess who just got a tonne of money added into there PayPal
haveo-
Excellent! Congrats!
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Finally! I'm pleased you got your money back.
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woot woot. What little bicycle bauble will you spend it on to console yourself for the hassle?
Well done on being so civil/patient. I would have gone for full scorched earth long ago and probably fucked any chance of a refund in the process...
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Im so happy for you.
Ps. Delete your paypal and make another one so they cant take that money back for whatever crazy reason?
scorch
andyp
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BigH
Stop talking only to first line support. Their job is to tell you same thing over and over to keep you down. Speak to second line, claims dept, managers. As I think TM said, make it a problem for them, don't be fucking nice boy! Ask for something to happen WHILE YPU HANG ON THE LINE. I mean, they were already kicking you back n forth for weeks. Make it personal, say you need this 500 quid for such and such and they specifically - call them by name - are not letting you have it and they need to fix it while you're on the line. Don't give up for the same shit over and over