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Record people's first and lasts names, who you speak to. Ask their direct managers first and last name, record it. Ask the claims department people's names. Find them on LinkedIn connect with them, send them message this is such and such, we talked, nothing happened. Ask them what's next. Send them all daily messages. Find FB and LinkedIn pages for PayPal and post daily questions and status updates. Create a fucking buzz, this ain't gonna happen through lfgss exclusively
scorch
@Pifko rang them again this morning (forgot to record it again.. Though I think whenever you talk to them on the phone, the operator adds notes on what they and I have discussed), once again they said I should of won the appeal. They said they are going to pass it on to one of their managerial staff who will sort it. They said they'd call or email me later today but so far I've had nothing.
From what they are saying, I should definitely be given my money back, and the appeals team are missing something or just fucking up. It'll probably just be a back and forth until it's finally closed in my favor.
@farewell all it says is that they were unable to track my shipment, which is crap because every single person in the claims department has been able to go online and see that it has been in customs for a month.