You are reading a single comment by @Tonts and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
Tonts
@Pifko rang them again this morning (forgot to record it again.. Though I think whenever you talk to them on the phone, the operator adds notes on what they and I have discussed), once again they said I should of won the appeal. They said they are going to pass it on to one of their managerial staff who will sort it. They said they'd call or email me later today but so far I've had nothing.
From what they are saying, I should definitely be given my money back, and the appeals team are missing something or just fucking up. It'll probably just be a back and forth until it's finally closed in my favor.
@farewell all it says is that they were unable to track my shipment, which is crap because every single person in the claims department has been able to go online and see that it has been in customs for a month.