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You did? I bought it from Amazon but they just fulfilled the order which means it came from their warehouse but it was some other company's stock. How does that work with the 'retailer' distinction?
hippy-
I did. Don't worry I didn't think you'd noticed. I know you have no idea what my real name is but I don't want to link it to my forum account so you'll just have to work out which tweet :)
I'm fairly sure your contract is with Amazon still, even if it's another company's stock. The receipt should make that clear, but Amazon are always very good on returns (I find) and if they're offering a refund it sounds like you'd be best taking it and buying a new one?
Fox
This is what I told you on Twitter :)
Your contract is with the retailer who sold you the faulty goods, not the manufacturer. So the retailer should sort it out.
And the answer to your postage question is no, it's not unreasonable. In fact retailers are legally required to pay your return postage costs for a faulty item.