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I have tried everything I could possibly think of, turning on / off, resetting the network setting, on/off wifi, tried the phone at different location etc. I even tried factory reset the phone which is brand new... The sim card is also brand new which is why they told me the transfer could take up to 24 hours (transferring calls ability and network could happen at differnet times etc), but nothing...
I still think I need to manually set it up through their website which hasn't worked since Friday and like I said, nobody from O2 is helping... so...
ExTra
Might be worth turning it off and on again, if you haven't already. I don't know why but it seems some networks/phones can only change settings when you restart the phone - going to flight mode and back doesn't work.