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I'll make this my last post here then. I didn't start a thread slagging them off or detail all the 'wrongs' they've committed, I've said I've received some poor customer service. I've been pretty generous and understanding with them along the way contacting them in various ways consistently and it's not gone well. They appear to occasionally have room for serious improvement.
youramericanlover
@FFF
I've called them several times from Finland, always easy to deal with.
But I'll admit that having ordered 4-5 times(all ok) the last time was a bit of a hassle but mostly due to sudden interest in low price archetypes leading to an out-of-stock situation and changing the order a few times.
So I can't see why ordering inside the UK could be a problem. Get a grip and grab a phone.