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@fizzy.bleach
I hear that a lot in IT. People talk about customer onboarding (making it easy for a customer to sign up to a service or site) and employee onboarding (where IT have to set up profiles for a new employee).
E.g. Our employee onboarding process was slow because it onvolved a lot of manual processes where their security access level was determined from a giant spreadsheet and their phone number was generated by a pixie pulling raffle tickets out of a bran tub.
It's not the worst. Makes sense I suppose.