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It's hard to take off the compression cap once you tighten it and the bolt, it sound like the "technician" forget to put the plastic compression cap after putting the crank on, and since he forget that, i would very much wager this is not a workshop to be trusted with something you can learn from reading up the Shimano technical document online.
edscoble
gbj_tester
yeah HTII.
Interestingly the plastic compression cap was missing but AFAIK that's only for compression prior to tightening the bolts. In theory you could take it off once the bolts are tight.
waits to be told I'm completely wrong
Anyway, bit of a shitter because he had to walk to the nearest station and take it up with Halfords as to why his Ultegra cranks have been destroyed.