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@aggi
Personally I dealt with Countrywide for my mortgage and they were fine (found me a better deal than London & Country).
However, they were based in a branch of Bairstow Eves and when the agents there found I was buying with someone else they tried to pitch a fair number of other properties at me to get me to change my mind (they failed).
Ultimately though I wouldn't let the EA dictate any part of the process of my buying.
I'd be tempted to play dumb and ask what A member of our in house Mortgage Services team to contact you and qualify the offer. (This can take place in branch or over the phone) actually means as it doesn't actually say anything. When they start wittering about making sure the mortgage is in place and so on point out that you've given them Proof of deposit and Agreement in principle. (or proof of cash funds).
See how big a hole they can dig for themselves.