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Tenderloin
@Markyboy
I rarely look at the forum these days, but I had an experience with Red Wing this weekend that was worth posting. About four or five months ago I took my nine year old moc toes in to the store to have the worn out white sole replaced with a lug sole. They did a nice job, £70, all good...
Then a couple of weeks ago, I noticed the sole had started to come away from the mid-sole at the front, just a tiny bit. I took them in, expecting them just to re-glue the sole, but they sent them away and they came back on Saturday - completely new hand-stitched welt, completely new mid-sole, completely new sole, all free of charge. So they'd effectively rebuilt the sole, which should have been £110 at no cost to me, when they could've got away with a bit of glue. I oiled the leather when I got home and they're good to go for another nine years.