You are reading a single comment by @chrisbmx116 and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
chrisbmx116
ExTra
So got a reply from a senior advisor from Apple and he insists I am to keep capturing data for him until he can pinpoint what the issue is with my Mac. I have already sent him video and a list of times when the blank screen appears... it looks like they are not gonna wanna give me a replacement anytime soon. Anything I can do/say?
I have already told him they have wasted enough of my time trying to fix an issue that they don't even know what is the cause. This guy from apple apparently doesn't consider asking a customer to conciously monitor their Mac and keep capturing data, a waste of time...
They have been blaming the way I use my Mac, for example, having too many windows / apps running at the same time, not doing routine house keeping etc. Last time I checked, a Mac of this specs (2.6ghz, 16GB ram, barely a year old etc) can multitask and are pretty much all singing all dancing... and for the record, the issue presists even after not 1 but 2 clean install...