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I have, last I went in the store, I told them I don't care what they have to do, they have 24 hours and I need to be walking out of there with a laptop that I have paid for, works. It worked for about 3 days before issues returned. It's now attempt no.4, I told them this has to be the absolute last time and no more of my time and effort wasted. No.4 so far wasted about an hour of my time over the phone, but no more. I caputured logs as per reuqested and that is it, I am not lifting a finger again. It's starting to feel like I work for them with no pay.
They are holding against the fact that this is already a replacement and not willing to give me another one. Thing is though, the original one that I bought was broken pretty much straight out of the box and I got a retail package replacement under their no quibble return policy within a week... so surly that doesn't count?
Let's see what bullshit they come back with tomorrow as I have both logs and video proving the issue has now been made up, which is what one Apple staff implied before...
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ExTra
As Apple delivers both hardware and software, simply ask for a laptop that actually works, that should force them to replace it?