Shoemakers might be a better bet, they have heavier duty equipment.
Cheers, a good point. I'll come back with an update in case anyone else has a similar issue. Timbuk2 were good about their warranty and offered to repair and return it, only problem is having to get it back to the US in the first place!
@hamrack started
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Shoemakers might be a better bet, they have heavier duty equipment.