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It's really not that convenient if you live in North or East London, I'll say that much!
I am surprised this happened somewhere with their reputation.
I had a similar issue recently, where a local bike shop took months to try to do something which took @dbr about half an hour. It was a complicated thing to do and a pain in the arse, I get that, but on top of this the frame (my Orrell) came back with a few new scratches and there was a big scratch on my Chris King headset which wasn't there before.
The frame already has plenty of scratches so I wasn't bothered about that so much but careless handling by a bike shop is pretty much inexcusable, especially if they don't say anything.
I couldn't be arsed to complain as I only realised later, but should have done. I won't go there again as I can't trust them to look after my stuff.
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Fox
dbr
not really... most of the 41,421 members will have probably never been there.
maybe it's the favourite shop in your in-group...