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@big_daddy_wayne
Can't fault naturevape for customer service - emailed them last night and had a phonecall from them this morning.
After chatting thro it sounds like there's a dodgy O ring that's preventing a vacuum forming. They've popped a replacement tank in the post straight away for gratis.
I was chatting to him about using TripHammer liquids and he was of the opinion that a slightly gloopier liquid would be no problem and may suit there coil/wick system better