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Apidura is looking for a highly motivated Customer Experience Specialist to join its London team. The ideal candidate will be passionate about cycling and identify with the values embodied by Apidura. Supporting our global brand, the role will require the ability to communicate with a diverse customer base, as well as an ability to develop and communicate insights with the broader team.

Responsibilities

The core responsibilities of the position will include:

• Responding to and troubleshooting retail customer inquiries/concerns/feedback.
  
• Monitoring order deliveries and troubleshooting issues as they arise.
  
• Logging, processing, and analyzing customer returns, exchanges, and warranties.
  
• Advocating for, as well as organising and managing Apidura’s repairs program to prolong the life of its’ products.
  
• Aggregating and analyzing customer feedback with a view to make recommendations on how to improve Apidura’s products and service.
  
  

Read more about the role and apply HERE.

We have a number of roles still available including Brand Marketing Manager, Industrial Designer and SEO strategist & copywriter. All of these can be seen HERE

If you have any questions drop me a DM.

Apidura is continuing to grow and are looking for passionate people to join our talented tight-knit team of cyclists adventurers and problem solvers.

Apidura is after individuals who want to apply their knowledge and skills to empowering riders the world over to go further, whether they’re commuting, exploring the backcountry, or racing across continents. You’ll be joining a small and passionate team with opportunities to get stuck in and take real ownership of projects and your career development.

Check out the 'Work at Apidura' Page here

Ideal candidates will be passionate about cycling and identify with the values embodied by Apidura. Supporting our global brand, the role will require the ability to communicate with a diverse customer base, as well as an ability to develop and communicate insights with the broader team.

Current Roles include:

B2B Customer Experience Manager

Brand Marketing Manager

Office Manager

Senior Full Stack Developer

Soft Goods Developer

Industrial Designer

If you have any questions about these roles or looking to move into the wonderful world of bike packing, just drop me a DM. Disclosure - I've worked at Apidura for the past year and take care of things like the TCR.