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here's my story with Hilary Stone
I recently bought Hetchins Experto Crede frame+fork, paid by bank transfer with shipping internationally. after payment i asked about 3 times tracking number of parcel - no answers, but box has arrived approximately for 2 weeks. fully packed with tape without external damages. then the fun began)
in box - poorly packed frame and was not fork. really - NO FORK) I wrote a letter to Hilary with photos of opened parcel and asked - where is the fork? the answer was fine - inside) after that, I wrote a lot of letters with no answers - about invoice to verify the weight of the parcel sent and received, about that only the sender can put forward a claim to the carrier, about how we can solve the problem - NO ANSWERS.
now i have hetchins frame without fork in which there's no sense and silence of the seller. 1000 pounds left.
I think i'll send this frame back to Hilary with the illusory hope for a refund.
if I paid through Paypal, refund have been 100% possible, and now remains to hope only for decency of the seller.
that's such a sad story))) -
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i can try to call tomorrow
seller know about problems with parcel, and good seller trying to solve the problem.