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Obviously you were/are narked, judging by your rant!
I know exactly how they are in there and your frustration is making me giggle just a little bit. Sorry!
no probs, I only felt hard done by after I found the item is two years old!
usually I don't like waiting, but hey it was a nice day.
some day you may feel the same too.
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what I don't understand from your post is why you didn't just order it off the internet?
Yes, they can be cranky in Edwardes, but I can warrant you (as you found) if you're narky at them they will be even more so right back at you. I like that in this era of grovelling 'the customer is always right' bullshit.
narky?
I was extremely polite I did not even push them to hurry up. I was not in a rush.
Yes I could of ordered off the internet but I felt that I wanted one on Saturday.. and did not want to wait to order one online.
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I just signed up to this website to vent.
it's a shame I only read the this first page on my way to Edwardes.
I broke my wrist recently in a bike accident, so though I go treat myself to a new 661 wrist wrap on Saturday.
Edwardes being the only dealer for 661 around clapham, I thought I make a trip.
What an experience..
Went in stood there at the counter for about 3 mins, people running around, completely ignored by F*cking old guy. I asked where the wrist wraps were, "pointed" me to the direction..
It was piled on the rack, un-organized so started pulling things around to look for the wrist wrap.
finally found one at £16.95 about a few quid more expensive than the internet, so no biggy.
Went back to the counter with my debit card in hand. Waited about 5 mins completely ignored again by F*cking old guy. young chap finally ask "do you want to pay?" I though it was pretty obvious.
paid, did not ask for a discount, did not get a thank you or anything either,
Ask whether they had any 4x frames, F*cking old guy responded. "call back on monday!"
RUDEST BIKE SHOP, F*CKING OLD GUY! POOR CUSTOMER SERVICE, FIRST TIME AND LAST TIME, I AM NEVER GOING BACK.
later found out that my wrist wrap I got from them is about 2 years old too!
early Saturday morning to be exact.
don't know where the afternoon bit came from..