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I'm agreed from the experience I've had with them so far...The theft took the Klein and also a red Carlton with wooden handlebars (so both v distinctive), which has also been seen by someone on this forum, at Hackney Wick station. Called the police and they couldn't help in anyway and were somewhat rude. Clearly hundreds of bikes are stolen every day but I always assumed they'd have a reporting system in place that they could follow up on with CCTV, etc.
I'm really annoyed with myself as I read your post about the Carlton but missed the bit about the klein. If I had of known it was someone from here I would have gone for a permanent test ride. No way those little f***ers could keep up with me.
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Was the bike locked up? I live pretty much next door to you so I will keep an eye out. A pic would help too.