contact the italians, and see what they say, ideally I would ask for money back or at the very least a new frame, of that is a no-no, get them to pay the fix
the problem 2 yeas ago was condesation from the roof, as inside was collder than outside, lots od droppins and lots of people failing. they brought 3 big gas lamps, like the ones you have in pubs, to heat it up and dry the water, and after the waiting was ok