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It's just been a cumulation of small things and poor communication on their part.
I ordered several parts from their webshop at the beginning of last week. Easy transaction, no problem.
A couple of days later I got an email explaining they did not have one of the parts in stock (sugino 75 chainring 46t). Again no problem I replied back and decided to go for an alternative which they actually had in stock and explained I needed it that week. After waiting for a v.slow reply from Matt this was sorted. So I thought.
The other items came very fast, but as opened the package the Kashimax saddle was a completely different model to the one I ordered from their site. I emailed Matt again and asked why this was but got no reply. Four days later I then decided to email Drew, as I thought this Matt guy could be on away and later that day I got a reply apologising that they had mistakenly put an image of a different model up on the website and explained that he would be changing it to stop anymore confusion. Again no problem, the saddle that I was sent was ok. Not exactly what I wanted so slightly disappointed, but it would do the job.
Drew then emailed me to see if I had received any thing about the chainring. I replied swiftly to say no, but that I was hopping they would come the following day. No reply.
I emailed again today to ask what is happening and again no reply and no chainring.
I wouldn't be upset with whole thing if they would just get back to me a little quicker instead of waiting days at a time to get an answer back from them. I feel completely undervalued as a customer. I really don't like being that person/customer who complains and has to constantly have to email to ask what is happening.
Un-fortunately this has wrecked my whole plans for the day and the week.
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I'm really disappointed with Hubjub.
I've tried really hard not to get upset with the guy's and everyone makes mistakes but they have provided me with really poor customer service and have messed me about with the products I ordered.
When you are spending a sizeable amount with anyone you expect a level of respect and care.
Poor form Hubjub.
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Just saw this.
http://www.gumtree.com/p/for-sale/black-single-speed-racer-with-flip-flop-hubs/1028417652
They look like my old sugino75's and stem.
Track frame, Phil Wood hubs?
Far too cheap!
Must be stolen. -
New to the forum.
My bike was stolen a month+ ago in Shoreditch. They cut straight through my D-lock.
14 bike co frame
1/2 of the frame is raw after the front was replaced by Ted James due to a crash.http://www.flickr.com/photos/100240312@N06/
Reward ££
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This bike was stolen last night. Rare Bike.
#vivalo #njs #nitto #sugino #dura-ace
Please let me know if you see it.