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I can't dispute their service, i've heard lots of good things about it. I knew someone who had their CR02 (Washing machine). It broke regularly, but was always repaired, if not the same day, the next. In the end, they gave him a brand spanking new one! I've always thought their vacuums are a nice bit on aesthetic and manufacturing design, but there seem to be a few poorly designed aspects that the consumer are expected to just 'deal with it!!'. They also mislead consumers, for example: The Air Multiplier marketing would have you believe that it increases air speed by x15 when it's actually just air volume! Plus, what's up with that wheelbarrow!?
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I appreciate Dyson design and their industrial feel, but it was all rammed down our throats at uni. My lecturer would always bang on about how they're cutting edge! Couldn't see how that was accurate myself, since they ripped off the air blade from the Mitsubishi Jet Towel and their Air Multiplier is apparently ripped too. IMO, it's all smoke and mirrors with some awesome marketing.
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