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Try paragon machine works direct

Bingo

Suffering cyclist based in SE London

Thanks :-)
Will do!

It’s not your mum that’s for sale

Now sold

Yes it will probably take a couple of months for that to appear on the register. Keep checking however, but again, even if the appointment is on there, don’t expect this to be a speedy process to get an outcome on your claim. It’s also important to monitor this as I think you have a limited window in which to claim (I think 2 months). You might be able to file something informal now if they’ve sent you that email about shutting down. (Big disclaimer…I am by no means qualified in this space). Google insolvency claims and it should give you same clarity

Sorry to hear this too. I’m afraid it’s not looking great. You’ll probably have to form an orderly queue behind everyone else who is owed money. If you know who is appointed the administrator it will be their responsibility to prioritise who is owed and generally it starts with who is owed the most. Sorry it’s stressful and no doubt upsetting but to manage your expectations it won’t be quick or simple

I’ve not had any issues with US builders…had firefly in past and currently have crumpton and recently lucky enough to get a ti Sturdy. Absolutely worth the money and Toms comms were spot on in terms of managing expectations of delays, parts and when he’s not happy with QC he tells me the delay. Couldn’t ask for more

Fair enough. I’m not getting involved in that and i would never wish for a failure…but if a business wants to maintain trust, they should be as transparent as possible especially when customers are putting down large deposits. The last bike I bought the builder was so clear from the outset that the delivery date could move out by 6 months but pretty much updated me every month with clear build pics, reasons for delays (fortunately few) and that helped bring reassurance. It is also a nightmare for a lot of builders…imagine running a workshop, orders, comms, finances etc etc on your own in one of the smallest margin industries…not something I could do.
Mistakes however should be owned by the business owner and the accountability too. If they’ve lied, used money for other purposes in the business…personally that doesn’t feel right and goes back to my initial post…I worry the actions (whether intentionally of not) could have more severe consequences than initially intended

Ha very true. Who is Keyser Soze!?
There’s a lot of emotions on here from both sides. I only decided to create an account so I could add views/thoughts of my own.

To be clear I don’t know dancing james!

You do have to wonder what is fair here. Some of the defence from Caren and Matt seems weak. It’s not that I’m dismissing how awful covid was for supply chains, mental health and everything else in between. However, like others, is it right to continue to build (and spend) bikes for the likes of ServiceCourse and other showcases? I think no. Essentially this is gambling with customers money that the return would pay off from more orders and more money into the business. I think Matt in one comment said the backlog of orders was overwhelming…if so then it would be questionable as to why you would do this. I too know of at least two people, who have been impacted by this business and it so damaging to the handmade industry as a whole.
My advice, file to the administrators for your claim, if they have sent emails to customers saying it’s winding down, you have a right. You also have a right to call the police if you feel that the evidence you have would constitute fraud or theft.
This is not nice for anyone but if you are a business owner, welcome to big school. You can’t mess people around. It’s not fair on customers and it’s only delaying what looks like an inevitable situation which has no happened. I feel for the other framebuilders who have had the same supply chain, covid challenges some worse, some perhaps not as bad but still they adapt and support customers because it’s the right thing to do, and they have a reputation they wish to uphold.
I would like to see a publication like Rouleur write about this as we shouldn’t just assume custom frame builders are all the same but also that it’s not all plain sailing. Customers and builders have good and bad points and this should be talked about so people do thorough research on who they pick before spending thousands and getting nothing back.
When picking a builder, the site proved invaluable for me due to comments on Isen however I don’t think the mass public look here or even know of it to check reviews, stories etc. It’s so easy to think that if they have pics on Instagram then they must be good. BB threads, wheel alignment etc must be heartbreaking to discover if not correct and for builders to go on defensive is hard to defend.
From these comments, and I suspect no doubt more customers unaware of this site have had issues too, the business should have stopped a long time ago.