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I posted on here about the horrors of trying to end my dad's Virgin broadband via their awful call centre last month. I had a more positive contact with them today, they'd closed his account (which was in credit) and applied a charge for non return of their router so sent a new bill. I had an email proving it was returned, I wanted a refund but couldn't face their call centre. Used whatsapp and they sorted really quickly and tell me a cheque is in the post.
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a Rangers style relegation would be better
https://www.itv.com/news/2012-07-13/rangers-demoted-to-3rd-division-after-debt-crisis# -
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They're a nightmare - my father has just gone into a care home so I want to cancel his phone/broadband in his house. I have power of attorney to act for him. I tried the live chat who wasted a load of time asking questions about my father's health - I told them politely it was none of their business. Eventually they told me I needed to call some helpdesk- so I did this. After a long hold they passed me around and all tried to stop me cancelling. They finally gave me an 0800 number but told me the team on that number are off until Tuesday.
I'm tempted to just cancel the direct debit - ive tried to do the right thing. What can they do? They can blacklist him - I don't care, they can send bailiffs - I'm emptying/selling the house anyway. Will they try and take a 90 yr old with advanced Alzheimers to court because they refuse to accept their service is no longer required?
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It's an "architectural masterpiece" !!