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I don't mind charging more for services, but how do you avoid people booking in for "just the brakes" or "just the bottom bracket" as the price of a service goes up, we find that people want to book in for odd jobs, which invariably mean we have to assess the whole bike in order to work on it.
We no longer get caught out and beholden to people booking brake services when they mean "can you fit a new hose to my SRAM equipped integrated cabling £8k bike, and that's just a brake service at £20 like it says on your website, yeah?" -
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I feel that. For instance even Balfe's made a profit of £8k last year, whilst taking a £2m loan from Trek, they are just hoovering up business off other shops, and making money for Trek, getting ready to go bankrupt and become a chain of Trek stores.
With regards to the 60 minutes on wheelbuilding chat, that's not what I meant nor said in my initial post. It's, say, 20 mins chat, a good 20 mins finding and ordering things, and then another 2x10 chats handovers, asking if they are running tubeless, do they need the hub servicing, going back with options about what is in stock or good value etc etc. Basically 60 mins total work on top of the actual build, and it was in particular regard to rebuilds
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It's not so much the piss-taking, we are wise to that and don't stand for it. A bloke brought his Colnago in for "just the cables" but it needed a new shifter, chainring, chain and mech hanger. We told him before we started the work, he said it was akin to ordering food at a restaurant and the chef coming back and saying you can only have the steak if you also have starter and main.
I said it was more like a surgeon operating on you to remove a cyst, and finding a big cancer in there. Do you want him to sew you up and tell you about it, or just remove it?
I was thinking more from a kinda marketing perspective, we want people to book in for the service they need. TBH I'd rather do it fairly with timers on the labour time taken, but people like certainty more than value.