Most recent activity
-
Same experience as others. Ordered a helmet which they claim to have dispatched on the 28th but there is no sign of impending delivery.
Even more annoying than the lack of a phone number is that their email doesn't work. Eventually I used the contact form hidden away on this page http://www.velodromeshop.net/index.php?p=page&page_id=test which did elicit a response from "Michelle". Apparently their IT department determined that the problem with email is down to me which is utter rubbish. The company isn't contactable by any practical means and I certainly regret having given them my business. Lesson learned - next time use a bike shop that actually carries stock. They are quite local to me so I'm not ruling out an unsolicited visit to their premises and a conversation with "on-site security"
Glad to say that the helmet arrived. Far too much anguish involved in dealing with this company. I emailed them to say that I'd got my order but the message bounced back as usual. Maybe I would use them again, but only if they were properly contactable via the phone and email.