Bearded_Bear

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• Apidura is looking for a Customer Experience Specialist + other roles. Based in London NW1

  in Jobs • 2 years, 3 months

  

  Apidura is looking for a highly motivated Customer Experience Specialist to join its London team. The ideal candidate will be passionate about cycling and identify with the values embodied by Apidura. Supporting our global brand, the role will require the ability to communicate with a diverse customer base, as well as an ability to develop and communicate insights with the broader team.

  Responsibilities

  The core responsibilities of the position will include:

  • Responding to and troubleshooting retail customer inquiries/concerns/feedback.
    
  • Monitoring order deliveries and troubleshooting issues as they arise.
    
  • Logging, processing, and analyzing customer returns, exchanges, and warranties.
    
  • Advocating for, as well as organising and managing Apidura’s repairs program to prolong the life of its’ products.
    
  • Aggregating and analyzing customer feedback with a view to make recommendations on how to improve Apidura’s products and service.
    
    

  Read more about the role and apply HERE.

  We have a number of roles still available including Brand Marketing Manager, Industrial Designer and SEO strategist & copywriter. All of these can be seen HERE

  If you have any questions drop me a DM.

• Apidura is looking for a Customer Experience Specialist + other roles. Based in London NW1

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• Apidura is hiring! Roles based in London NW1

  in Jobs • 2 years, 8 months

  

  Apidura is continuing to grow and are looking for passionate people to join our talented tight-knit team of cyclists adventurers and problem solvers.

  Apidura is after individuals who want to apply their knowledge and skills to empowering riders the world over to go further, whether they’re commuting, exploring the backcountry, or racing across continents. You’ll be joining a small and passionate team with opportunities to get stuck in and take real ownership of projects and your career development.

  Check out the 'Work at Apidura' Page here

  Ideal candidates will be passionate about cycling and identify with the values embodied by Apidura. Supporting our global brand, the role will require the ability to communicate with a diverse customer base, as well as an ability to develop and communicate insights with the broader team.

  Current Roles include:

  B2B Customer Experience Manager

  Brand Marketing Manager

  Office Manager

  Senior Full Stack Developer

  Soft Goods Developer

  Industrial Designer

  If you have any questions about these roles or looking to move into the wonderful world of bike packing, just drop me a DM. Disclosure - I've worked at Apidura for the past year and take care of things like the TCR.

• Apidura is hiring! Roles based in London NW1

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