LFGSS
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
Absolutely appalling service. I ordered a replacement crank, bb, and assorted tools on the 7th of April. After a week and a bit of waiting I contacted them and was e-mailed a Royal Mail signed for number to track the order. After visiting my local RM depot twice I had it explained to me that the signed for system employs a roll of stickers, a dispatch book, and a Royal Mail bar code scanner. Basically, if an item is picked up for delivery then it is scanned and can be tracked, and it is also signed for by RM staff. Needless to say, the number does not appear on Royal Mail's system. I asked Velodrome shop to send confirmation that the items had been signed for. No response on that front, but some customer service manager told me that according to 'Terms and Conditions' I would have to wait 30 days before they could claim on RM insurance for the 'stolen' items and then reprocess my order. Needless to say, that day passed and I contacted them again. The reply e-mail was very apologetic, with promises to send me the items by express delivery. Six days later and I'm still waiting! I contacted them this afternoon and was given yet another fictional tracking number, together with lies about failed deliveries. I have requested an immediate refund to my credit card. I am absolutely furious with Velodrome shop. Unprofessional, incompetent, and to cap it off, well practised at lying to customers. It's about time we simply used the power of the internet and WOM to put this shabby enterprise out of business. I don't earn a lot of money, and when someone takes my hard earned cash and gives me nothing but lies it frustrates trhe fuck out of me. I don't even want the parts any more; the trouble I have had has left such a bad taste that I don't want to see them on my bike reminding me of this episode.