Most recent activity
-
Bought a bike from these guys last tuesday... It arrived on thurs, unfortunately it was faulty so emailed them thursday evening and they responded in 3 mins asking for photos. since then i have heard nothing, despite sending them another email last night!
Very frustrating, the problem is very cheap to fix and i can do it myself but for me that isnt the point! A phone number would be brilliant if anyone has it?
After getting in touch with the manufacturer of my bike (nologo cycles) I finally thought i was making some headway with these guys, but no. Fixed Gear Frenzy replied to my emails for a whole saturday evening until about 1730 (as you would expect) they even agreed to provide me with compensation and said they had passed my issue onto their warranty dept. who would dispatch the replacement parts shortly and i would receive them by the following wednesday. Wednesday came and went, no parts. They emailed me on the thurs to ask whether my parts had arrived (v nice of them, almost to nice. Did they really send the parts? :s). An email sent on sunday to ask about my parts has yielded no reply as of yet... Thank you Dork Knight i will try that phone number tomorrow!