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Yeah I think it was the lack of accountability about the problem more than anything. But I learned my lesson - next time, ask in advance if they have it in stock before I let my money go out into the ether.
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Hello! Originally from NYC and now in north London...joining in to learn more about fixies. Don't really have room in the flat for a 3rd bike, but maybe I'll be convinced to swap my MTB for a SS. Would do wonders for my commuting time! Plus, they're pretty.
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Nemesis is the Catlike distributor for the UK, and have a list of retailers here: http://www.nemesisactive.com/active/dealers.aspx
I ended up buying a hard-to-find helmet from them directly, and they didn't charge shipping!
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I felt compelled to join the forum to give a small rant about this dealer. I ordered a helmet from them last week and the money was deducted from my account within seconds. They emailed the next day to say they didn't have the helmet, so I asked for a refund. They said it would take 2-3 working days to hit my account, but it ended up taking 5 (a week from the day I placed the order). That's a long time to be out £120 for an item that they never had, as well as a hassle to to find out from them what the problem was. In the end, they blamed it on my bank.
There's a reason there's no phone number on the website - they suck and don't want to be bothered about it. I reasonably suggested that they send me an equal-value helmet while I waited for my refund, and I would post it back 2-3 days after the money hit my account. Strangely, they didn't take me up on that offer. Avoid at all costs.
I'd love to join too, if newbies are welcome!