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This sounds typical. Poor response, issues with most orders, busy staff seemingly not giving a sh1t.
Next thing you know the Rapha brand/buying experience/service reputation will be permanently tarnished and the company will start a gradual nose dive.Already has IMO. Same experience for others that I have spoken to.
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Is it just my repeated bad luck or is Rapha's quality control and customer service absolutely shocking these days?
90% of our orders over the last couple of years have been either defective (frequently) or incorrectly sized (sometimes) with actual measurements not matching the size ordered (have been buying stuff for 9 years, so have a fix on the vagaries of ordering the right size, depending on the product)
Emails require chasing up to get a reply. Refunds need chivvying along.
Most recent order both items were faulty (GT Shoes and Jersey) Still waiting a reply. Back in the day service was much better, although even then we had to endure some "Rapha staff attitude" on more than one occasion. Other times service has been exemplary. These days it seems to be a complete bagosh1te.
As much as we like some of the products, we no longer recommend to friends and order far less kit as a result.
Repeated bad luck or is this the norm? -
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Lookbook - WTF?? What marketing tool invented that term?
It's a whole new language Spock, they fall for it at every frontier.C0ckring woppity gonads.
That mustard sh1te stuff. Anyone orders any if that I'll personally pop round to tighten the straight jacket.
Although it might just be an in joke , I mean "in joke". -
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Could stretch to £125 for the Black 14L Hauser+Tool Roll, which is a chunk more than they fetch on eBay.
Assuming it's the updated version with internal back support.
Drop me a message if you'd like to pass it on to a good home.
Cheers.