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I imagine each operator & possibly network rail will have teams of people tasked with minimising/ defending delay repay through whatever loopholes they can exploit.
I worked in the York ROC, (Regional Operating Centre) as a Maintenace Controller. NwR have a large team each member having a responsibility to monitor the delays on their section of line. When each delay occurs they then do initial attribution after asking the signalled for information. This delay then gets an initial TI (trust incident) number and a attribution code. Some codes are neutral where the delays are shared between all TOCs, FOCs and NwR like weather, leaf fall, trespass and bridge strikes. If the signaller advises that it had nothing to do with them, then NwR send it out to the TOCs to find out the reason. Internally within the TOC they then try to attribute to a cause. This could be Maintenace (My bit, trouble with the unit), Train Crew (late to train, missing, wheelchair) or operation issues (not sticking to afore mentioned rules of the plan. . Some of these could then be deemed neutral, overcrowding, wheelchairs lighting, defensive driving and get sent back to NwR. The to and fro goes on continuously until attribution gets accepted. The costs to do all the attribution runs in to millions and that is before any payments between the companies.
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I worked for Northern TOC up in York and have seen all the changes for good and bad. I was there for the Sectorisation (Provincial), Regionalisation (Regional Rail NE), Privatisation (MTL Serco, NED rail, Arriva), Re-Sectorisation (Loss of Trans Pennine Trains to TPE), Re-Organisation (Combining North West and North East in to Northern) and finally working under the Operator Of Last Resort.
Personally it has been very good to me, Forty Five years at Retirement. For our travelling public, not so much. Although at local level we worked very well with the operators we share lines with, LNER, TPE. XC, Avanti, Serco, East Midlands, West Midlands, Merseyrail, TFW, Grand Central, Lumo and a myriad of Freight Operators it can be seen from the list how many lines of communication and conflicts of interest there can be. There has to be a rule of the plan for each intersection of operators.
It is huge and full of conflict and there is no simple answer. Least of all Nationalisation without having an overall strategy or dream of how the Railways should look. -
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A Man On The Inside On Netflix. Ted Danson, Stephanie Beatriz and a host of other great actors in a bittersweet comedy mostly set in a retirement home.
Typing that makes it sound hopeless. But it isn't, it is an absolute delight about loneliness, getting old and losing it.
And I'm sure a Frank Lloyd Wright house has a bit of a role aswell.
Out there but,