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Halford are shite when it come to bicycles, they may have the bicycles you want, but the mechanic are out of this world.
almost a decades ago, I brought a bicycle from a reputable chain shop, it's a Kona Smoke that was my first hybrid (well, it's more of a rigid MTB with slick tyres), it was perfectly reliable with no problem whatsoever, until it got stolen.
Insurance company being diffcuilt to work with, they finally send me a vouncher for Halfords, no problem really, ordered the exact same bicycle (abet newer with better component), but the bicycles was pretty appauling to ride, wheel's not true, brakes is spongy, the derailleur hasn't been indexed properly, and a pretty scary moment in Fulham where my handlebar rotated on the stem clamp resulting me almost hitting a bus.It's then I realise it's not because the bicycle was a decent brand, it's because the mechanic actually put it together properly.
Sound like the box has been damaged during transit, Halfords should take it back as it's their own fault for the carelessness of handling the boxes and replace the damaged bicycle.
i know a fair few halfords mechanics and bikehut guys who are shit hot at bicycle mechanics. most worked in bike shops before halfords though, it wasn't halfords that trained them.
quite a lot are still fucking awful, like a lot of evans staff (also know of a few).
generally, the actual mechanics in halfords are alright, but the PT staff (who may be lumped with bike building, due to time constraints) can be really hit or miss. -
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http://direct.tesco.com/q/R.207-5666.aspx
no picture, but a tesco roadie with campagnolo...
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http://m.flickr.com/#/photos/38854000@N04/5125792220/sizes/m/ outside asda in hounslow.
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the http://www.kansi.co.uk/bikes/ kansi one twenty
had a lot of fun skidding this round the commuter test track.
druids head.