umpalumpa

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• Biddle bikes

  in General • 13 years, 11 months

  

  i got a fuji classic from them 5 months ago but when i ordered it they had run out of stock so i had to wait a month for them to get me one from some where else, easy to get in contact with so i would call them before hand to make sure they actually have it in stock, the one i finally got had a small dent in the side.

  Unfortunately at that time our Fuji supplier who we have had a very good relationship with for 3 previous years had to go in to liquidation. We did offer to refund, but the customer wished to wait to see if the process could be resolved, probably due to the excellent price we always sell these bikes at.
  We did eventually manage to source the bike for the customer from the liquidators stock at much effort and reduced profit on our part.

  Unfortunately we have been unable to secure new suppliers of the Fuji brand since then.

  We always try to act in the very best interests of the customer at all times.

• Biddle bikes

  in General • 13 years, 11 months

  

  I bought and paid for a bike last night from Biddle bike's (ebarg) website, only to get an email from them today that said they don't have that bike. All efforts to get a refund by phone and email have gone nowhere, and as of this moment have still not got my money back.

  Tomorrow may bring another result, but as of right now I cannot recommend using these guys.

  Bought the same bike from velodrome shop - they seem pretty good, but will let you know once it arrives on thursday.

  I feel I must respond with the truth

  This is the message that was sent to the customer:

  Thanks for your order, unfortunately we have just run out of the Fuji Track comp in size 56cm. The 54cm and 58cm are still available in the Comp.
  I've also been informed we have one Fuji Track Pro 2010 left in stock in size 56cm. As we don't like to let customers down we could do this at a special price £765.95 including delivery if you are interested.

  I don't think the customer was treated in a poor manner. The payment was received on the 6/9/2010 the counter offer was sent on the 7/9/2010 which would have saved the customer an additional £38.00 on top of the £196.00 that we were already discounting the Fuji Track Pro for.
  The counter offer was declined later that day on the 7/9/2010 we promptly sent the refund via Paypal on the 8/9/2010.

  We have no record of a phone conversation and the only email that was received, was the one declining the offer.

• Has Biddle Bikes gone bust?

  in Bikes & Bits • 14 years, 8 months

  

  Biddle Bikes is now trading under the name Ebarg. For anyone that has bought a bike from Biddle Bikes in the past www.ebarg.co.uk will honor any warranty issues and customer support that you require.

• Has Biddle Bikes gone bust?

  in Bikes & Bits • 15 years, 10 months

  

  Their website seems to go to a holding page now?

  Just an update. The domain name has been renewed for www.biddlebikes.co.uk and the site shall be up and running again shortly.