Just had the same Royal Mail non delivery excuse!
Ordered over a week ago and after 4 days nothing had showed up so I emailed them for an update. It took them a while to reply which they apologised for as they'd had a family emergncy ........ fair enough.
Over the next few days we were in email contact when I gave them an ultimatum as to when I expected delivery or would demand a refund. They turned round and said Royal Mail were returning the items back to them as they couldn't find my address????
Strange, never heard that one before bearing in mind I live on a housing estate in a small town and have never had an issue with deliveries.
My advice, they may seem cheap but AVOID AT ALL COSTS and go to somewhere like Evans Cycles who know what they're doing. This lot should be wearing spurs and riding horses with their ten gallon hats on!!
Just a thought but if they do this to hundreds/thousands of customers and never actually send anything out but sit with your money for a week or two, how much interest are they making for very little effort? Maybe I'm just being a little cynical!
Just had the same Royal Mail non delivery excuse!
Ordered over a week ago and after 4 days nothing had showed up so I emailed them for an update. It took them a while to reply which they apologised for as they'd had a family emergncy ........ fair enough.
Over the next few days we were in email contact when I gave them an ultimatum as to when I expected delivery or would demand a refund. They turned round and said Royal Mail were returning the items back to them as they couldn't find my address????
Strange, never heard that one before bearing in mind I live on a housing estate in a small town and have never had an issue with deliveries.
My advice, they may seem cheap but AVOID AT ALL COSTS and go to somewhere like Evans Cycles who know what they're doing. This lot should be wearing spurs and riding horses with their ten gallon hats on!!
Just a thought but if they do this to hundreds/thousands of customers and never actually send anything out but sit with your money for a week or two, how much interest are they making for very little effort? Maybe I'm just being a little cynical!