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ANYWAY. Am I mental to go on refusing this?
You closed your account
They paid you credit
The matter was closed
Four weeks later they then accidentally credited £80 to your closed account
You didn't pass go, didn't collect the £80
...
They now want you to give them £80 and think it's worth hassling you twice a week for it?What is wrong with people / companies?
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If you found out you’d overpaid after you closed your account would you assume that they should keep the extra?
No I wouldn't. They are a service provider, I am a customer. These relationships are not equal.
Wrote to the ombudsman, and a mere week later, have now received an offer to clear my account. Incredible how fast these arseholes move when threatened.
duncs
Howard-
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Energy provider woes
Posted by
@georgert
Having a mad one, and wondered if anyone knew of any decent tactics for settling this kind of thing... Help me, hive mind!
Moved out of our house in April 2022, but didn't manage to sell it until February 2023. Cue closing down our energy account with E.ON Next immediately – receiving a tidy £500 credit payment from the many months of overpaying, alongside our final bill.
The fuckers are now calling me twice weekly to reclaim £80 they say I owe them, due to an error they made with the credit payment. The erroneous amount was added to my account in March 2023, four weeks after I closed it (and received the final bill / credit payment). Something to do with the government energy scheme, they reckon.
ANYWAY. Am I mental to go on refusing this? They are now threatening late payment charges, and warning me it'll affect my credit rating, despite constant repetition of the fact that 'closed account = not my responsibility.'
To top it all off, Octopus took over the supply in the flat we were renting, and reckon we owe them £500 due to incorrect billing (we had a smart meter, and paid by direct debit, but the meter wasn't 'read' by their system for 12 months apparently).