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Allow me to illustrate the process that will have led to this situation.
(1) Cycle surgery bring in fancy new online stock to store checking service.
(2) Lock stolen from said store.
(3) Manager/Assistant manager does/does not write off stolen lock, head office does/doesn't update online system. (Delete as needed)
(4) Staff members told about neither the new online system or whether manager has bothered to write off lock.
(5) Staff member recieves only training from either abus or kyptonite and gets rest of knowledge from hearsay due to cycle surgery's training program. ("I heard Kyptonite locks below new york standard only lock on one side")
(6) You walk into the store.
In many ways, not really staff members fault.
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In many ways, not really staff members fault.
Yes it is a new online system, so I think your analysis is right. However the bit where he lost my sympathy was when he (a) said a number of people had enquired about it = he could have taken some initiative to get the system changed and (b) totally didn't give a fuck when I said I'd made a specific journey.
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In that respect, I understand what you're saying. A bit of sympathy could have gone a long way. As far as the initiative goes, staff members can't actually write off items, so beyond physically giving to manager, not much can actually be done! Why he didn't at least point you at an Abus lock...who knows...
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He did actually try to sell me an Abus one - I just wasn't minded to take any advice from him after his bizarre Kryptonite comments. I had my last Mini-Evo for about three years, without incident, and my previous was a mega Abus job that was cut through silently right outside my house.
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I mean, point you towards an abus as an alternative or look up which stores did have the mini evo and were nearby..
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Well, logically, ring the other store, confirm said lock's existence and then send individual to another store?
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...or to ask for his brothers number...
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Orders campag brake blocks on eBay, so he has the thing written down ffs and the picture... small box with a clear window is duly delivered, so you can see whats in the box... campag jockey wheels turn up.
I call Cycle Surgery, "Oh Campag... the codes are all really similar and I'm dyslexic see, so I get D's mixed up with E's"
"I've taken the week off to get the bike finished for one thing" I say
"Oh right, I'll get some more out to you, just send back the jockey wheels"
No sorry. No it's my fault, so get the wheels back when you can but I'll send some more blocks out as soon as poss, no offer to refund my return postage. Oh, and why the fuck is he in the picking department? Nothings arrived so I guess he's putting the onus on the customer to get his precious jockey wheels back first.
What a comedic shower. I'll stick with Wiggle.
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Amusing service from Cycle Surgery yesterday
Posted by
@matt_r_p
Me: "I'm after a Kryptonite Mini Evo - your website lists one in stock here but I can't see it on the shelves"
Hapless assistant: "Oh that shouldn't be there, it was stolen ages ago"
Me: "I made a specific journey here to come and get it"
Hapless assistant: "Funny, a few people have come in and asked for it recently because they saw it online"
Me: "Uh huh"
Hapless assistant: "Anyway, Kryptonite locks are useless; my brother could break into one in five minutes; even the British Transport Police think they're crap"
Me: "But you sell about five different Kryptonite locks here - they're all worthless???"
Hapless assistant: "Yeah you can crack them in 30 seconds flat"
Me: "Thanks for your help" [backs slowly towards door]