Big up for Brooks customer service

Posted on Wed 18th, June 2008

• #1

VanUden

I wrote an email to them recently after some new bar-tape came apart in my mitts when putting it on for the first time. I received a replacement this morning for the whole kit without them even wanting to see receipt, original broken tape, etc.. They simply took me at my word and promptly replaced the item with no questions or quibbles. That's quality Customer Service in my book.

:)
• #2

SimonC

Top response from them, but the bar tape is rather expensive so you would expect a good response?
• #3

nimhbus

quite right too
• #4

justMouse

Next they'll be sponsoring bike polo tournaments.

Brooks heart us.

Post a reply
- Bold
- Italics
- Link
- Image
- List
- Quote
- code
- Preview
Formatting Help

Don't worry about formatting, just type in the text and we'll take care of making sense of it. We will auto-convert links, and if you put asterisks around words we will make them bold.

Tips:

Create headers by underlining text with ==== or ----

To *italicise* text put one asterisk each side of the word

To **bold** text put two asterisks each side of the word

Embed images by entering:
![](https://www.google.co.uk/images/srpr/logo4w.png)
That's the hard one: exclamation, square brackets and then the URL to the image in brackets.

* Create lists by starting lines with asterisks

1. Create numbered lists by starting lines with a number and a dot

> Quote text by starting lines with >

Mention another user by @username

For syntax highlighting, surround the code block with three backticks:

```
Your code goes here
```
Just like Github, a blank line must precede a code block.

If you upload more than 5 files we will display all attachments as thumbnails.

For a full reference visit the Markdown syntax.