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@itsbruce
About 3 years ago, somebody who looked very like this pitched up outside my (then) place of employment - which is barely a mile from Ravenscourt Gardens, as it happens - pushing a brand new bike which looked just like that. It had started making grinding noises shortly after she collected it from the shop and she was nervous of even pushing it further. Reception called me since I was the resident bike nut. Narrowed it down to a problem inside the sealed chain guard and advised her she'd best take it back to the shop rather than have me take it apart. If that was your friend, she's had not nearly long enough to enjoy that bike. Condolences to her.