I really didn't want to post up here but I've been left no other option really....
TL;DR
I'm posting this here to get any opinions from other forum members about other ways to resolve this. And in the hope that he might read this and do the right thing.
We've come to a decision of me buying a new front hub and paying for the front wheel to rebuilt. I have apologised profusely in the hope that I am forgiven.
Also, just to add to that - the front wheel was determined as faulty due to 'the front hub being out of shape', according to the LBS that the wheels were inspected at. Apparently, Hope were contacted and they told the LBS that their hubs should not be radially laced and it was this radial lacing that had caused the problem. Despite the 'hub being deformed' the wheel was completely true, usable and still spun forever. It was also incredibly smooth to ride. I never intended to sell a 'faulty' set of wheels.
We've come to a decision of me buying a new front hub and paying for the front wheel to rebuilt. I have apologised profusely in the hope that I am forgiven.
Also, just to add to that - the front wheel was determined as faulty due to 'the front hub being out of shape', according to the LBS that the wheels were inspected at. Apparently, Hope were contacted and they told the LBS that their hubs should not be radially laced and it was this radial lacing that had caused the problem. Despite the 'hub being deformed' the wheel was completely true, usable and still spun forever. It was also incredibly smooth to ride. I never intended to sell a 'faulty' set of wheels.