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@Scilly.Suffolk
So would it be your ex-British slevless mech or "Wiggle's team of qualified bike mechanics" who need me to show them how to cable a bike?
Congratulations on getting your product retailed by a national, but I've yet to see any "boutique" brand who's quality has been improved once it has felt the heavy hand of chainstore economics on its collar.
Similarly, going "on-line only" is a smart move for you, bearing in mind why people continue to patronise their LBS.
Whatever kudos I felt was due to you for turning up here and answering your critics, has been burnt on the pyre of your most recent posts: perhaps you will be able to afford to hire someone more skilled at dealing with the public in future?
One last nail in your coffin: (oh) Jeez is on your side.