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@Slack
I received two emails from planet x today.
Sorry we could not find your item in our warehouse but we will despatch the rest of your order as soon as possible. You will be refunded for the missing item expect it to show within 3 days.
Your item has been pick and packed and is ready for despatch.
I only ordered a frame so I'm not sure what the other items they were referring to in the first email. Love it.