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@Clockwise
Yeah. I am going to guess a general message was sent to the removal company so the drivers boss who binned it or if it is an ex removal van(and judging by how fucked it looked peeling off the lettering would have been the most servicing it would ever get) someone who is now nothing to do with the van/driver.
If they reply with a reg then for me it shows they atleast checked the CCTV in the area even if they got nothing solid to act on. If they don't then imo they are sending out a blanket "we spoke to the driver" response when they haven't and it really just isn't on.
edit - all the info I filled in apart from my details I swapped for ...'s is in the 2nd half of the quote/message.