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@The_Seldom_Killer
I just find it hard to imagine why, in the absence of anything else to say, they aren't coming out with a holding statement. Something along the lines of "we are reviewing the situation and will make a statement in due course".
Again it just looks like they have no interest in the opinions or values of their customer base. In the age of social media that is potentially very self-damaging. Also, it fails to recognise that by not responding this issue never actually goes away or properly fades into the background. It can never be dismissed as having been resolved. It leaves the door wide open for any blogger to include it in any commentary about Specialized. It also leaves the door wide open for any journalist, reporter or interviewer to present the question to any company representative at any time. It even leave the door wide open for their competition to cash in on the situation, to denigrate, parody and pillory.
It's already crippled their social media activities which, in the run up to Christmas, is a ridiculous thing to allow to happen.