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@Federal
Just to reiterate, Jason^ is a top bloke and did a great job on the packing and isn't at fault here. Don't want anyone to pick things up the wrong way and damage his rep.
The carbon looks fine. I think getting a new cup put in is the sensible solution if Parcelforce don't wanna know. Getting it out and getting a new one in will be the tough thing. I highly doubt there are many carbon specialists in Dublin let alone any that have dealt with carbon bicycle frames. Hopefully I'll have a reply from Planet X tomorrow.